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      CRM & Services

      Salesforce Service Cloud

      Control the management and follow-up of your customers

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      Do you want to be closer to your customers?

      Do you need to build customer loyalty for life by offering them the best experience?

      We are in an increasingly competitive market and in continuous transformation towards Digitalization. If you don't want to be left behind, with Salesforce Service Cloud you will achieve this through more efficient and connected customer service, while improving your customers' experience.

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      Reduction in the cost of assistance

      Reduced caseload

      Speed in case management

      What is Salesforce Service Cloud?

      Salesforce Service Cloud enables customer service professionals to work faster and more productively, regardless of the channels through which information is received.

      It will help you provide excellent customer service, interacting and building customer loyalty, with a friendly interface, equipped with Artificial Intelligence, and very easy to customize.

      Salesforce Service Cloud allows you to:

      1. Better serve your customers.
      2. Better understand your needs.
      3. Quick response and reaction to an incident.
      4. Work with a single source of data where any interaction with your brand is collected.
      5. Increase the degree of satisfaction associated with your product/service.
      6. It works with much more optimized, intelligent, and automated processes.
      Service Cloud

      Create an excellent Customer Service

      How does it achieve this?

      • Improve the productivity of all teams thanks to digitization and a holistic view of your digitization and a holistic view of your customers.
      • Increase case resolution more efficiently and quickly, with real-time access to all customer interactions from an optimized and customized dashboard.
      • Customize and automate all processes through workflows.
      • Reduce response times by automating the process of selecting the most qualified agent, as well as their most common tasks.
      • Integrates the main CTI systems CTI (Computer Telephony Integration) streamlining calls and integrating telephony into the cloud services console.
      • Use more efficiently the DATA in conjunction with Artificial Intelligence, to automate the most common responses, streamlining the process and reducing the effort of the customer service team.
      • Allows you to access standard or customized reports in real-time to facilitate decision-making.
      • Offer a personalized experience to the user with data available from all interactions with the company, and a positive customer service experience will encourage future purchases.

      Salesforce Service Cloud's innovative and integrated approach to the future of customer service will enable you to achieve your goals of growing market share and brand loyalty.

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      Why Neteris

      Each case, each department, and each company has different characteristics, advantages, and constraints; each case is unique. For this reason, at Neteris we carefully analyze the case of your company, in order to guide you towards possible to guide you toward possible solutions that will boost your business in a fast, efficient, and innovative way.

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      In addition, Neteris is a certified company and appointed as a Digitalizing Agent as part of the Digital Kit initiative of the Government of Spain, with which we can help in the digital maturation process of your company.

       

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      Salesforce Service Cloud Resources

      Recursos LP SF Sales Cloud
      Recursos LP SF - SF Experience Cloud
      Recursos LP SF Webinar (1)
      Recursos LP SF Webinar (2)
      Recursos LP SF Service Cloud
      Recursos Blogs Salesforce
      Recursos YT Salesforce
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