CRM & Services

Connect through the best customer experience

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Rebranded for better customer service

Claim that good customer service increases the likelihood of making another purchase

This is because, today, customers demand an incredible digital experience. They are looking for intuitive and simple experiences and personalized treatment. And with a good customer service system, with which to coordinate the management and monitoring of customers, with which to create a digital community, you are halfway there.

What is Salesforce?

Salesforce is the platform that integrates all solutions to increase sales, build customer loyalty and create incredible digital experiences.

Helps improve collaboration and teamwork across teams, whether using a single Customer 360 application or a combination of several. Optimizing team communications and productivity is essential to drive business success.

With the Salesforce Experience Cloud we can deliver amazing digital experiences quickly and easily, building customer loyalty, personalizing their experiences, and getting the most out of your CRM.

In this recording, we tell specific use cases with real stories and show you how you can create these experiences for your customers, and the associated cost reduction for different departments of the company as a direct impact.

We encourage you to download it and ask our experts as many questions as possible!

SF Salesforce

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We ensure the success of Experience Cloud because...

Cost reduction in the incident service.

Professionals consider Customer Service as a revenue generator, not a cost.

Reduced turnover of service professionals, as they devote their time to incidents where they add value and feel valued.

Reduction in case volume, thanks to automation and prediction.

In this webinar, you will discover how...

Other Salesforce solutions

Its applications allow:

- Eliminate the barriers between marketing and sales
- Provide a more complete view, with more information about your customers and prospects, to improve sales
- Make the best decisions based on predictive data analytics

SALESFORCE SALES CLOUD

You increase the number of accounts and customers, as well as close deals faster. Sales teams will be able to centralize in a single point and, from anywhere, the relationship with customers throughout the entire sales process.

SALESFORCE EXPERIENCE CLOUD

You manage to reinvent the relationship between client, employees and Partners, facilitating communication both to share data and to solve problems or doubts, making the relationship between all parties much closer.

SALESFORCE SERVICE CLOUD

You will offer a very close relationship with customers through various channels that, with the addition of Artificial Intelligence and automation, will provide you with a 360-degree view of your customers. In turn, your teams will have all the necessary information to be able to identify your customers' needs more quickly, offering them an experience that will help retain them and build loyalty.

MARKETING CLOUD

Marketing teams achieve a much stronger and closer B2B relationship with customers. It allows them to identify and respond more quickly to customer needs and makes it easier to negotiate and close sales.

Now with Pardot, Marketing Cloud is so much more.

Why Neteris

Each case, each department, and each company has different characteristics, advantages, and constraints; each case is unique for this reason, at Neteris we carefully analyze the case of your company, in order to guide you towards possible guide you toward possible solutions that will boost your business in a fast, efficient and innovative way.

In addition, Neteris is a certified company and appointed as a Digitalizing Agent as part of the Digital Kit initiative of the Government of Spain, with which we can help in the digital maturation process of your company.