JD Edwards Support - Managed Services

The AMS (Application AMS (Application Management Services) offered by Neteris to JD Edwards users is based on the outsourcing of "ad hoc" services to meet their needs, managing and maintaining their applications. Aligned with their business objectives, we assure the client of the correct evolution of their processes and guarantee high-quality standards.

Our mission is to offer a reference service in the application support market, driven by the differential value of being a specialized support center, with extensive experience and training, which allows us to provide accurate solutions, committed to the optimization and innovation of processes.

This service completes the management of the complete life cycle of IT applications, that is, a 360 model that allows companies to have the necessary peace of mind for daily operations by resorting to the JD Edwards Support team.

The objective of our services is:

Deliver "ad hoc" managed services with SLA (Service Level Agreement) agreements, with which we commit to meet time and quality deadlines with the customer.
Maintain a high degree of customer satisfaction
Improve the technical and functional capabilities.
Improve departmental decision-making.
Complete IT applications lifecycle management, meaning the 360° model provides companies with the peace of mind they need for day-to-day operations.
Optimization of processes for further cost reduction.

Neteris offers a JD Edwards Support service model - AMS Platinium

We are committed to a model of services certified by AENOR and IQNet (The International Certificate Network) as the basis for the optimization of IT processes in companies, a prior step to digital transformation.

ISO 20000-1 certification is a reinforcement by Neteris to confirm the quality and security of our services, as well as the guarantee of compliance with the requirements demanded by both the regulations and the needs of our customers.

We have different time coverage to adapt to all types of companies present in the EU, and we deliver our services in multi-language format thanks to our team certified and accredited by the main technologies.

We also offer special services oriented to accompany our clients in exceptional situations such as:

The periods of fiscal year-end
Vacations
Temporary replacement and/or leave of IT team members
Replacement and/or temporary leaves of absence of business team members
Training reinforcement during the onboarding of new employees

In addition, we have extensive hourly coverage:

Oracle JD Edwards

Support for JD Edwards

What does AMS offer to JD Edwards users?

Success stories

AMS Platinum Application Management Service

Advantages of contracting the AMS Platinium service

Why Neteris

Managed Services for JD Edwards Resources